Faulty Goods 

All instruments are supplied with a minimum of 12 months manufacturer's warranty. Second-hand instruments are covered by a 30 or 90-day warranty.
If your instrument becomes faulty, firstly you must inform ST GILES MUSIC either by email at info@stgilesmusic.co.uk or by post at 18 St Giles Terrace, Northampton, NN1 2BN. Notification will not be accepted by phone.

Instruments have a ‘Return To Base’ warranty. This requires you to return the instrument, at your cost, to ST GILES MUSIC. The instrument will then be repaired and returned to you, at our cost, in the shortest possible timescale.

Damaged Goods

Orders for music books and accessories are sent by post. After receiving the items please open them as soon as possible and check the contents. Any damage must be reported to us either by email at info@stgilesmusic.co.uk or by post at 18 St Giles terrace, Northampton, NN1 2BN. Notification will not be accepted by phone.

Larger instruments are sent by courier. It is important that you inspect the delivery before you sign for delivery. Any damage to the outer box must be noted on the delivery sheet. After signing for the delivery please open them as soon as possible and check the contents. Any damage must be reported to us either by email at info@stgilesmusic.co.uk  or by post at 18 St Giles terrace, Northampton, NN1 2BN. Notification will not be accepted by phone.

Returns policy

You have the right to cancel your order up to seven working days after receiving your goods. 
To be eligible for a refund the goods must be in a saleable condition, this means that the goods must be unopened and unused, they must be in the original packaging and this must not be damaged. 
The refund will be paid onto the credit or debit card on which the purchase was made and will be refunded within 14 working days of receiving the goods in an acceptable condition. The original cost of delivery will not be refunded.

You are responsible for the cost of returning the goods to ST GILES MUSIC.
This applies to all goods supplied except CD’s, Books with CD’s, Books with DVD’s, Videos, all software, reeds and harmonicas. ST GILES MUSIC does not supply goods on a trial basis. Returns are subject to our terms and conditions but these do not affect your statutory rights.

Payment details

3DS2 replaces 3DS for more secure online payments - 14th March 2022

Strong Customer Authentication: what it is and how it works
Strong Customer Authentication (SCA) aims to make online payments more secure for users and reduce fraud. It is part of the Payment Service Directive (PSD2) as enforced by the Financial Conduct Authority.

Services that take payments from the EU, Norway, Iceland and Liechtenstein (otherwise known as the European Economic Area, EEA), must meet SCA regulation by 31 December 2020. Services that only take payments from within the UK need to meet SCA regulation by 14 September 2021.

Services meet SCA regulation by implementing 3D Secure 2 (3DS2) or 3D Secure (3DS) that adds an extra layer of identity confirmation before the user pays so that transactions meet the SCA rules.

3DS2 replaces 3DS. 3DS transactions offer a similar level of protection for users and are compliant with SCA requirements, but 3DS2 reduces friction for users and leads to a smoother paying user experience. 3DS will also be phased out in 2022, though the exact date for this has not been confirmed.

What 3D Secure 2 means for users
3DS2 requires 2 factor authentication, and will ask users for 2 out of 3 pieces of information to complete their transaction:

something the user is, for example their fingerprint
something the user has, for example their phone
something the user knows, for example a password
Usually this means the user will have to enter a short code sent by SMS by their bank.

Transactions processed through digital wallets (such as Apple Pay or Google Pay) meet the 2 factor authentication requirements.

3DS2 will not apply to:

any transactions where either the merchant or payer is outside the EEA
merchant initiated payments, for example subscriptions
telephone payments
Some payments may be exempted from 3DS2:

low value transactions, for example for those under £30
low risk transactions when the Payment Service Provider (PSP) has low fraud levels across all its platform
corporate payments (unless the corporate card is in the name of an individual)
Which exemptions are applied will depend on your Payment Service Provider (PSP). See How to set up 3D Secure 2 for more details.

For more information from .GOV.UK please click here
https://www.payments.service.gov.uk/3d-secure-2/



Buying from St Giles Music has never been simpler. Every on-line purchase made from St Giles Music is transmitted across the Internet using SSL (Secure Socket Layer) encryption.
SSL is supported by Internet Explorer 5.5 or higher, Netscape 5 or higher, or a similar browser. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. SSL is now supported by all major browsers and is generally accepted as a way of doing business securely over the Internet.

Choosing the right V12 Financial option for you
All you need to do is select the V12 payment option at our checkout page, choose the finance option that suits your needs and complete the finance application.
If you have any questions about our finance options or if you wanted to discuss longer terms please contact Phil or Simon on 01604 250905 or by email at info@stgilesmusic.co.uk.

Other methods of payment
If you prefer to make payment via the shop please contact us on 01604 250905 Monday to Saturday 9.00am-5.30pm to pay by credit or debit card. 
Alternatively you can send a cheque made payable to St Giles Music to:
St Giles Music 
18 St Giles Terrace 
Northampton 
NN1 2BN

Goods will be dispatched upon clearance of cheques, which can take up to 10 days. Orders paid for by credit or debits cards will be dispatched within 2 working days (unless we contact you to confirm otherwise)

Please note that goods can only be sent to the card holder's address as registered with the card issuer.

St Giles Music only offer online ordering and shipping in the UK mainland.
If you live outside of the UK mainland and wish to purchase an item please contact us on 0044 1604 250 905 or by email to discuss delivery costs. (Every transaction is worked out on a individual basis)

If you order is urgent please contact us on 01604 250905 or by email to discuss delivery

All purchases will be processed within 24 to 48 hours upon receipt of the order.  We will contact you by email or telephone during normal working hours to confirm a date for delivery.

Usual delivery time is next day from completion of the order.
Items that are not in stock at the time of your order will be put on backorder, and we will contact you during normal working hours to confirm when the item will be in stock again.

Typical delivery costs:

St Giles Music offers free delivery for all purchases over £20.00 within the UK

Free delivery
items will be sent Royal Mail 2nd Class, if you prefer Royal Mail 1st Class a small charge is still applicable.

Small items (such as accessories or music books)                     from    £1.99
Medium items (such as keyboards, brass or woodwind)          FREE DELIVERY
Larges items (mainly digital pianos)                                          FREE DELIVERY

Bulky orders, i.e. digital pianos, are delivered flat packed to ground floor only.
If you live within 30 miles of Northampton there is an option of the digital piano being delivered assembled, phone 01604 250905 for a quotation.

WEEE Directive

What is WEEE?

The Waste Electrical and Electronic Equipment (WEEE) Directive came into force in January 2007 and aims to both reduce the amount of ‘WEEE’ being produced and encourage everyone to reuse, recycle and recover it. The WEEE Directive also aims to improve the environmental performance of businesses that manufacture, supply, use, recycle and recover electrical and electronic equipment.

What is our responsibility?

As a retailer we are offering you, our customer, a service in which you can recycle your ‘WEEE’ instrument. We do this by offering a free ‘like for like’ take back service on all ‘WEEE’ instruments that we sell.

If you have a ‘like for like’ WEEE instrument that you would like to dispose of, then you can bring, or send, that older instrument to our shop when you are purchasing your new instrument from us.

If you are ordering your new WEEE instrument from our website and would like to send your older ‘like for like’ WEEE instrument to us for recycling, please confirm this by either emailing us oninfo@stgilesmusic.co.uk or by phone on 01604 250 905.

What is the WEEE symbol?

This is the symbol shown on all new instruments that are liable for recycling under the WEEE Directive.

Product must not be disposed of with your other household waste symbol

If you would like to find out more about WEEE please click on this link;

http://www.environment-agency.gov.uk/business/topics/waste/139283.aspx